Frequently Asked Questions (FAQ) - JDJ Ourivesaria

 

Welcome to JDJ Ourivesaria's Frequently Asked Questions page. Here you'll find answers to some of the most common questions our customers often ask. If you can't find the answer you're looking for, don't hesitate to contact us. We're always happy to help.

1. How do I make a purchase at JDJ Ourivesaria?

  • To make a purchase from our online shop, simply browse our website, select the item you want and add it to your shopping basket. Then follow the instructions to finalise your order and choose your preferred payment method.

2. What payment methods do you accept?

  • We accept a variety of payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal and bank transfer.

3. Do you ship outside Portugal?

  • Yes, we ship our products to most countries around the world. Our products leave our warehouse in the USA. Therefore, depending on your country of origin, there may be customs duties that add to the final value of the product. For specific information on shipping to your country, please contact us.

4. What is the delivery time for the products?

  • Delivery times vary depending on the destination and the shipping method selected. Generally, products are delivered within 15 to 45 working days of order confirmation.

5. Can I track the status of my order?

  • Yes, once your order has been confirmed, you will receive an e-mail with tracking information so that you can follow the delivery status of your order.

6. Do you offer a guarantee on your products?

  • Yes, all our products come with a 15-day quality guarantee for returns only. If there are any problems with your product, please contact us and we'll be happy to help.

7. How do I return a product?

  • If you need to return a product for any reason, please contact us within 15 days of receiving the item. We will provide you with the necessary instructions for the return process.

8. How can I contact customer service?

  • You can contact our customer service by sending an e-mail to atendimento@jdjourivesaria.pt. Our team will be happy to help you with any questions or concerns you may have.

We hope you've found these frequently asked questions useful. If you have any further questions or need additional assistance, please don't hesitate to contact us. We're here to help!