JDJ Goldsmiths' Returns and Exchanges Policy: Your Satisfaction is Our Priority

 

At JDJ Ourivesaria, we value your satisfaction and want to ensure that you have a smooth and satisfying shopping experience. To this end, we have a clear and comprehensive exchanges and returns policy. Here are the important details you need to know:

Return period

The deadline for returning items purchased from JDJ Ourivesaria is 15 calendar days from the date of delivery of the order. During this period, if you are not completely satisfied with your purchase, you can request a refund.

Returns process

To start the returns process, please contact us by e-mail at atendimento@jdjourivesaria.ptWe will send you the item back to us, informing you of the reason for the return and requesting shipping instructions to our address in Portugal. Once we have received your request, we will provide you with the information you need to return the item safely.

Return conditions

  • All returned items must be unused and undamaged, in their original boxes, together with the original certificates, where applicable.
  • There must be no scratches, marks of use or any sign of wear on the item. Any item returned with signs of use, damage or alterations will not be eligible for a refund.
  • The original shipping costs are non-refundable, and all return shipping costs must be prepaid by the customer. We cannot accept COD (Cash on Delivery) deliveries.

Refund Procedure

Once we have received and inspected the returned item and sent it to our warehouse in the USA and upon its arrival there, we will process the refund within 5 to 10 working days. Payments made by credit card will be refunded in the same way, while payments by bank transfer by IBAN.

Exceptions to the Returns Policy

  • Loose diamonds have a return policy of 3 days from the date of delivery.
  • Special orders, such as customised assemblies or specifically requested pieces of jewellery, are non-cancellable and non-refundable.

At JDJ Goldsmiths, we are committed to providing the highest quality products and exceptional service to our customers. If you have any questions or need further assistance, please do not hesitate to contact us. Your satisfaction is our number one priority.